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Consumer People's Choice Award 2023

Masport Petrol Lawnmowers Triumph as Consumer People’s Choice in NZ

Exciting news is buzzing around Masport headquarters – we're thrilled to share that our Petrol Lawnmowers have clinched the prestigious "People's Choice Award".

Getting to Know Consumer People’s Choice

This coveted accolade is reserved for businesses that Kiwis adore, boasting above-average customer satisfaction according to independent surveys.

Here's what it takes to win the hearts of Kiwi consumers and snag the People's Choice title:

  • The brand must boast at least 65% "very satisfied" customers (rated 8 to 10 on a scale from 0, Not at all satisfied, to 10, Extremely satisfied).
  • The brand must secure an Excellent satisfaction rating (% very satisfied) significantly higher than the category average.
  • The brand must not be flagged for below-average reliability in its category.
  • The statistical significance of owners expressing they are "very likely to re-purchase from the brand" is taken into consideration.

Masport Secures Consumer People’s Choice Award for Petrol Lawnmowers

While many companies tout 'customer service and satisfaction' in their marketing spiel, Masport has earned the right to make this claim by winning the Consumer People's Choice Award in the Petrol Lawnmower Category.

This accolade is not just handed out; it's earned through superior customer satisfaction and meeting stringent performance criteria set by Consumer. The awards are based on comprehensive customer satisfaction surveys conducted with members and a diverse sample of the New Zealand population.

According to Jon Duffy, Consumer NZ Chief Executive, Masport has distinguished itself by understanding the pivotal role customers play in its business. Duffy notes, "Masport should be proud that consumers rate it highly. Its customers consistently rank its great range of products, competitive prices, and service above other providers."

Masport's extensive network spans hundreds of locally owned and operated stores throughout NZ, making this achievement even more remarkable. The brand's commitment to providing value for money, expert advice, and exceptional after-sales service is echoed by dealers who are not just retailers but also community members deeply invested in the Masport promise.

Expressing gratitude for this significant recognition, Masport CEO Keith Mellor shared, "We would like to thank our customers for voting us their Consumers People Choice. This is something that we are very proud of, and it recognises the ongoing commitment and hard work from the entire Masport team."


For more information about Consumer, click here.